Search results for "Public sector organizations"
showing 5 items of 5 documents
Successful crisis communication in the public sector : communication experts' views on best practices and quality
2011
Crisis communication measurements have been adopted in many Finnish public sector organizations in past few years, but there has been a little research about how effective the plans and the measurements made are. Focus of this research is to define public sector communication experts’ views on best practices behind crisis communication and clarify how they evaluate quality in crisis communication in the public sector. The aim of the study is also to see the comparison between the theory and the views that the public sector experts have. The study is part of the international research “Developing a Crisis Communication Scorecard, coordinated by the Communication department of University of J…
A System Dynamics Approach to Evaluate Incentive-based Policies, Human Resource Motivation and Performance of Public Sector Organizations
2014
This paper tries to analyze - through a System Dynamics approach - positive and negative effects caused by human resources‘ (de)motivation in terms of productivity and quality of performance in public sector organizations. Therefore, motivation is here meant as an inclination to fill a gap between a desired and an actual level of productivity; this can be achieved through a set of policies aimed to encourage, sustain and address human resource behaviour in a working setting. As a consequence of such policies, public sector organizations would increase their productivity and effectiveness, thereby improving the level of wealth to the community they work for. But how does work motivation infl…
Adapting Net Promoter thinking in public sector organizations
2016
Tässä maisterintutkielmassa tarkasteltiin Net Promoter score (NPS) -suosittelumittarin sopivuutta julkissektorin käyttöön. Tutkielman tavoitteena oli selvittää, sopiiko yksityisellä sektorilla paljon käytetty mittari julkissektorin organisaatioihin. Tutkimus täyttää aukon tutkimuskentällä, jossa NPS:ää on tutkittu paljon yksityisen sektorin organisaatioissa, mutta tutkimusta julkissektorilta ei tiettävästi ole tehty. Tutkimuskysymykset olivat: 1) Millaisia piirteitä julkissektorin suosittelijoilla on; 2) millaisia piirteitä julkissektorin herjaajilla on; 3) millaisia piirteitä julkissektorin passiiveilla on. Teoreettinen viitekehys käsittelee julkissektorin maine- ja tyytyväisyysmittareita …